Pick Up and Drop Off Terms

These pick up and drop off terms (“PND Terms”) are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy. In this case, these rules and regulations with respect to (“DOORtak”) will include, (i) these PND Terms, (ii) Terms of Use (https://DOORtak.in/terms), and the (iii) the Privacy Policy (https://DOORtak.in/privacy), for access or usage of www.DOORtak.in (“Website”) and the DOORtak mobile application (“DOORtak App”).

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

  • 1. As agreed by you in the Terms of Use, DOORtak enables a registered user of the DOORtak mobile site to connect with independent service providers (“DOORtak Partner”), to fulfil tasks raised by such user. Such tasks could include, tasks to pick up and drop items from one location (“Pick-Up Location”) and to drop to another location (“Drop Location”) (such pick up and drop off tasks, “Pick-up/Drop-off Task(s)”).

  • 2. You understand and agree that the pick-up and drop service is provided to you by the DOORtak Partner directly. DOORtak merely acts as a technology platform to facilitate such tasks raised by you, and DOORtak does not assume any responsibility or liability for any deficiency in the service on part of the DOORtak Partner.

  • 3. You agree that if the DOORtak Partner picks up certain item(s) from a Pick-Up Location on Your behalf, the DOORtak Partner does so on your sole instructions under the task raised by you. DOORtak is not a retail store, restaurant, food delivery service, merchandise delivery service, a courier or shipping service or food preparation entity.

  • 4. You acknowledge and agree that the Pick-Up Location and the Drop Location have been voluntarily added by you on the DOORtak App. You agree that your location data is collected in accordance with DOORtak’s Privacy Policy.

  • 5. You agree that you shall not request for a Pick-up/Drop-off Task on the DOORtak App, for item(s) which are illegal, hazardous, dangerous, or otherwise restricted or constitute items which are prohibited by any statute or law or regulation.

  • 6. You agree that before initiating a Pick-up/Drop-off Task on the DOORtak Platform, you are well aware of these contents of the package sent or requested by you through registered DOORtak Partners, and that such contents are legal and within limits of transportation under any applicable law. Such contents shall not be restricted and/or banned and/or dangerous and/or prohibited for carriage (such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewelry, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and psychotropic substances).

  • 7. You also agree that you shall not request for dispatch of item(s) which require a special transportation permit or require any special license under applicable law.

  • 8. You are also aware that the DOORtak Partner may choose to not deliver item(s) for any reason whatsoever.

  • 9. You also agree that, upon becoming aware of the commission any offence or your intention to commit any offence upon initiating or during a Pick-up/Drop-off Task of any item(s) stipulated under paragraph 6 of these PND Terms or otherwise restricted under applicable law, the DOORtak Partner may report such information to the law enforcement authorities.


  • As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, DOORtak shall have a right to charge you cancellation fee of a minimum INR 20 upto the order value.