SHIPPING POLICY

This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of all the items that you purchase from studentsutility.com. We are currently shipping products only in Jorhat District, Assam and we  typically ship all items in the order within 2 hours. While studentsutility.com will do everything possible to ship all the items in the order within 2 hours, this cannot be always guaranteed in cases where there are delays in procuring the item or if the item is no longer available. Studentsutility.com will make reasonable attempts to inform the customers in case of such delays. 

RETURN POLICY

  1. Request for cancellations of orders once placed on Studentsutility.com and its owned websites for schools shall be entertained only on exceptional cases.

  2. Request for returns and exchanges will be entertained only in exceptional cases, excluding the cases mentioned below:

    • Item delivered in a physically damaged condition

    • Item delivered has missing parts or accessories

    • Item delivered is different from what was ordered

  3. Where repeat returns and exchange will be noticed for no fault of Studentsutility.com, the company has the right in its sole discretion to debar the user from using the services of Studentsutility.com and related websites for schools without prior intimation whatsoever.

  4. Exchanges will be entertained only if there is no difference in the amount of the product requested for exchange with the product that is being exchanged. Exchanged item will be shipped once we receive the item to be exchanged and confirm that the item received is in saleable condition with all original tags, labels and packaging intact.

  5. In case of price difference in an exchange, the product to be exchanged must be returned and refund claimed. Fresh order must be placed for the product requested for exchange.

  6. In case of cancellation of an order, all purchased items associated with the order must be returned or exchanged within 7 days of the date of delivery.

  7. In case of cancellation of an order where the payment has been done through an online transaction (excluding Cash On Delivery option), the company will initiate the refund for the cancelled items within 3 working days of the receipt of the cancelled order items. The refund will be made via the same method used for payment. It could take up to 5 working days for the refund amount to reflect in customers account once refund has been initiated by the company

  8. In the case of returns where amount is paid via COD, the company will refund the amount only in the customer’s bank account within 5 working days of the receipt of the cancelled order items. The customer must provide the bank account details for the refund to take place and no cash refund requests will be entertained.

  9. All disputes are subject to Jorhat jurisdiction only.

PAYMENT METHOD

Currently we are only accepting Cash On Delivery Orders. UPI, Google Pay, Paytm and other mode of online payment can be used once the delivery agent reaches with the product at your doorstep.

WHOLESALE INQUIRIES

We at studentsutility.com also deals in wholesale sale of all products. You can reach out to at 8822264311.

© 2020 A Daily Utility Home Delivery Website, Jorhat (Assam)

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